Rachel Botsman – Expert on Trust and Technology

Rachel Bottsman

Rachel Botsman – Expert on Trust and Technology – Contents

  • Rachel Botsman Biography
  • Rachel Botsman’s Big Idea: Collaborative Consumption
  • Interesting Facts and Insights about Rachel Botsman
  • Trust and Technology Quotes by Rachel Botsman
  • Collaborative Consumption Quotes by Rachel Botsman
  • Quotes about Rachel Botsman
  • Rachel Botsman Inspirational Quotes
  • Books by Rachel Botsman
  • Common Questions about Rachel Botsman
  • Videos about Rachel Botsman

Rachel Botsman Biography

Rachel Botsman is a world-renowned expert on the new era of trust and technology. Boatsman has lectured and written on how trust is built, lost and restored in the digital age.

Rachel Botsman’s Big Idea of Collaborative Consumption, is defined in her 2010 book, “What’s Mine is Yours.” where she explains what the digital age means for life, work, and how we do business. Botsman’s book was named by TIME as one of the “Ten Ideas That Will Change the World.”

In Botsman’s 2017 book, “Who Can You Trust”, she explains why trust is collapsing in all kinds of institutions. At the same time, new technologies are enabling “distributed trust” across networks.


Rachel Botsman’s Big Idea: Collaborative Consumption

Rachel Botsman, author of “What’s Mine Is Yours: The Rise of Collaborative Consumption”, defines collaborative consumption as “traditional sharing, bartering, lending, trading, renting, gifting, and swapping redefined through technology and peer communities.”

Botsman states that we are reinventing “not just what we consume, but how we consume.” Botsman defines the three systems that make up collaborative consumption.

  • Distribution Markets: Distribution markets where services are used to match haves and wants so that unused personal assets can be redistributed to places where they will be put to better use.
  • Collaborative Lifestyles: Collaborative lifestyles allow people to share resources like money, skills, and time. This is the sharing of intangible resources.
  • Product Share Systems: Product share systems provide the benefits of the tangible product without having to own it outright, instead of buying products, they can be shared.

These different systems are changing society. They provide new employment opportunities, including ways for people to earn money peer-to-peer, and decreasing the ecological impact on the environment.


Interesting Facts and Insights about Rachel Botsman

  • Born: Rachel Botsman was born in 1978 in London, United Kingdom
  • High School: Rachel Botsman completed High School at the City of London School for Girls.
  • Oxford University: Rachel Botsman completed a Fine Arts BFA (Hons) degree at Oxford University.
  • Harvard: Botsman attended Harvard University for her postgraduate studies.
  • Big Idea: Rachel Botsman’s 2010 book, “What’s Mine is Yours,” was named by TIME as one of the “Ten Ideas That Will Change the World.”
  • Global Leader: Rachel Botsman was honored as a Young Global Leader by the World Economic Forum.
  • Ranked Thinker: Rachel Botsman has been ranked in the Top 50 Global Thinkers.
  • Trust Fellow: Botsman is a Trust Fellow at Oxford University’s Saïd Business School, where she designed and taught new courses on trust and technology.
  • Publications: Rachel Botsman’s work has been published in The Guardian, Financial Times, The New York Times, The Wall Street, Journal, Harvard Business Review, and Wired.
  • Clinton Foundation: Botsman is a former director at President Clinton’s Foundation.
  • Board Advisor:  Rachel Botsman is an advisor to boards, senior leaders, and governments around the world, helping organizations to build trustworthy cultures.
  • Founder: Rachel was the founder of Collaborative Lab, an advisory service focused on helping the government and business to apply collaborative economy thinking. She was also a founding partner in the Collaborative Fund, an early-stage investor in disruptive ventures.
  • Ted Talks: Rachel Botsman’s TED talks have been viewed more than four million times.
  • Collaborative Economy: Rachel Botsman helped design and teach the first-ever Oxford MBA course on the ‘Collaborative Economy.’
  • Awards: Botsman was awarded ‘Progressive Voice’ Women of the Year Award 2018–InStyle
  • Nationality: Rachel Botsman is British, in London, United Kingdom.
  • Home: Rachel has lived and worked on four different continents.
  • Family: Botsman is married and has two children.
  • Passion: Making complex things simple.

“Trust is what actually enables society to keep moving forward; trust is what enables innovation to happen. Trust is the conduit that enables new ideas to travel.”

– Rachel Botsman

Trust and Technology Quotes by Rachel Botsman

“I’m fascinated by how trust enables us to navigate uncertainty, place our faith in people and take leaps into the unknown.”

“People are saying they don’t trust politicians or journalists, but they will get in a car with a total stranger on Uber, or they’ll rent their home on Airbnb.”

“As technology enables trust in new forms, we’re seeing a decline of trust in institutions.”

“We’ve been giving away data actively, and not realising it for 10 years … We need to own our own data.”

“A trust leap is when we take a risk to do something new or to do it differently from the way that we’ve done something before.”

“The sharing economy? It’s more about trust than technology”

“For older generations, mobile phones are an instrument of communication; for Millennials, they are a veritable remote control on the real world.”

“I don’t think trust just disappears. It’s kind of like energy, it just transfers.”

“Most businesses that we interact with are built around money, and money only goes so far, Money is the currency of transactions. Trust is the currency of interactions.”

“The real challenge, is how to use technology not to accelerate trust, but to make better decisions – not to give our trust away.”

“Trust used to flow upwards to experts and authority – now it’s flowing sideways to strangers, peers, and neighbors.”

“We’re living in this unique moment in time [where we can] redesign institutional systems that are more transparent, more inclusive and more accountable.”

“We have a concrete opportunity to build a more transparent, inclusive and responsible society.”

”Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening.”


Collaborative Consumption Quotes by Rachel Botsman

“The things you own end up owning you.”

“There are four big forces that have played a critical role in manipulating and feeding hyper-consumption: the power of persuasion; the buy now, pay later culture; the law of life cycles; and the “just one more” factor.”

“The term “sharing economy” was introduced into the Oxford English Dictionary, proof–not that we need it–that the sharing economy as an idea is here to stay.”

“BlockChalk is a virtual community bulletin board for neighborhoods in nearly nine thousand cities. In function, it is like a hyper-local version of Twitter.”

“What technology is doing is allowing us to take the value and make it liquid – in all sorts of interesting ways. The good thing about idling capacity is that it’s absolutely everywhere.”

“The terms “sharing economy,” “peer economy,” “collaborative economy,” “on-demand economy,” “collaborative consumption” are often being used interchangeably, though they mean very different things, as are the ideas they go hand-in-hand with, like “crowdfunding,” “crowdsourcing,” and “co-creation.”

“The system of consumerism may seem like an immovable fact of modern life. But it is not. That the system was manufactured suggests that we can reshape those forces to create healthier, more sustainable system with a more fulfilling goal than ‘more stuff”

“The banks will start to lose some of their arrogance when they realize they are not needed — because of peer-to-peer mortgage companies, for example … I think we’re going to look back in 30 years and say power really moved because of technology.”

“It’s good to criticize the core ideas and companies, as this will only challenge it to improve, but let’s make sure we accurately define what we’re criticizing first.”


Quotes about Rachel Botsman

“Without buying into the shallow potential of the latest fad, Botsman takes a more intelligent long view of how technology will change the terms on which people live and work.” – Monocle

“Profound . . . will cause you to think deeply about your business, your relationships, and your life.“ – Don Tapscott, on Who Can You Trust?


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Books by Rachel Botsman

  • What’s Mine Is Yours: The Rise of Collaborative Consumption, by Rachel Botsman and Roo Rogers, 2010
  • Who Can You Trust? How Technology Brought Us Together and Why It Might Drive Us Apart, by Rachel Botsman, 2017

Common Questions about Rachel Botsman?


“We are at the start of one of the biggest trust revolutions in history,”

– Rachel Botsman

BIG IDEAS:

“Strategies for Influence” explores and shares the BIG IDEAS from the Leaders of Influence that can help you with your Career, Business, and Leadership. Click on any of the links below to explore the Big Ideas that have influenced our work and lives.

Mini-MBA of the big ideas that have shaped Careers, Leadership, and Business.


Videos about Rachel Botsman

We’ve stopped trusting institutions and started trusting strangers – Rachel Botsman

The Currency Of Trust (Rachel Botsman, author ‘Who Can You Trust?’) – DLD 19


“As technology enables trust in new forms, we’re seeing a decline of trust in institutions.”

– Rachel Botsman

Image Credit:NTNU – Norwegian University of Science and Technology [CC BY-SA 2.0 (https://creativecommons.org/licenses/by-sa/2.0)]